UBA deepens digital services for its customers

United Bank for Africa (UBA) Plc, the Leading Pan-African bank with presence in 20 African countries, said it has deepened its digital retail products and services by providing ATM, cards and POS services to its over 20 million customers.

UBA’s Head of Retail Liabilities, Ogechi Altraide, at a virtual international media parley recently, said the services promote the bank’s Customer First policy.

She stated that UBA was prepared ahead of the COVID-19 pandemic and had rolled out some products that enabled customers to carry out their daily transactions with ease from the comfort of their homes.

“Our retail footprint cuts across 20 African countries, where we serve over 20 million customers through well researched platforms including over 20,000 POS as well as 3,000 ATMs deployed across the continent.

“We have well over 10 million active cards, while our very active and highly applauded Mobile App and USSD platforms serve several millions of subscribers every second,” Altraide noted.

She added that the bank offers both financial and non-financial services to Micro, Small and Medium Scale Enterprises (MSMEs).

“At UBA, we recognise that SMEs are important to economic growth, therefore our various offerings for MSMEs are positioned to support them in this regard.”

Some of the digital products include UBA mobile banking, USSD, internet banking and LEO – UBA’s virtual assistant.

Altraide said that already, over 50,000 people have benefited from the facility, adding that customers can access up to N5 million in minutes.


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