Nigeria Customer Service Awards set to host 2018 CEC conference
The Nigeria Customer Service Awards Limited, organizers of the Customer Experience Management Conference (CEC) is set to host the 2018 edition of its conference at the Lagos Chambers of Commerce and Industries (LCCI) Ikeja, Lagos.
The conference which will take place on October 3rd and 4th 2018 is themed: “Unleashing the Digital Experience”.
Speaking about the conference, the convener of the event, Dr. Aliyu IIias, said, the theme for the 2018 conference promises to be exciting to participants because it is in line with the fast rising of digital growth in the world that greatly affects businesses.
IIias stressed that the conference will serve as an avenue to educate customers to be digitally inclined, adding that the need to use cutting-edge technologies to deliver excellent customer experience and achieve organizational goals cannot be overemphasized.
In his words: “The 2018 CEC conference promises to be engaging, expository on the current customer relationship management software and educative to customer experience enthusiast, the conference is for all the sectors. It will feature workshops/ pieces of training, master class, presentations, exhibitions, and award.”
IIias affirmed that there has been great testimonial from participants of previous editions of the conference, noting that all the companies that attended the past editions confirm the impact on their process, staff attitude and customer experience advancement for their customer as well as improve their profit base.
The Nigeria customer experience management conference is the largest
prestigious annual conference that brings together professionals, customer service experts¸ executives and managers of companies to discuss global best practice in Customer Relationship management and celebrates service excellence in Nigeria.
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