As the adoption of New Energy Vehicles (NEVs) continues to gain momentum across Nigeria, concerns around after-sales support, maintenance costs, repair timelines, and spare parts availability remain key considerations for consumers. While many NEVs have entered the Nigerian market in recent years, a significant number are sold without comprehensive after-sales backing, creating uncertainty about long-term ownership and vehicle reliability.

This challenge has led many NEV owners to use their vehicles sparingly, reserving them for special occasions due to concerns about repair costs, downtime, and parts availability.

In response, Carloha Nigeria has reaffirmed its commitment to delivering a worry-free ownership experience by extending its award-winning CarlohaCare 6-6-7 Service Package to cover its growing range of New Energy Vehicles.

The CarlohaCare 6-6-7 package provides customers with a 6-year warranty, 6 years of free scheduled servicing, and a 7-day repair promise. Under the repair promise, any qualifying vehicle brought into a Carloha workshop will be repaired within seven days. If repairs exceed this timeline, customers are provided with a courtesy vehicle to ensure uninterrupted mobility until their vehicle is fully repaired.

The strength and innovation of the CarlohaCare programme have already earned national recognition. The package was a major factor in Carloha Nigeria being honoured by the Nigeria Auto Journalists Association (NAJA) with the prestigious Most Outstanding Aftersales Car Company Award, underscoring the company’s commitment to setting new standards in customer care and vehicle ownership support in Nigeria.

The extension of the package to NEVs was announced during the recent media launch of the all-new Chery Tiggo 9 PHEV at the Carloha Nigeria Head Office in Alapere, Lagos.

Speaking at the event, Dexter Li, Marketing Director at Carloha Nigeria, noted that the move reflects Carloha Nigeria’s confidence in the quality, durability, and reliability of its electric and hybrid vehicle lineup. More importantly, it addresses one of the most significant barriers to NEV adoption in Nigeria—the lack of dependable after-sales support.

“Consumers should be able to embrace the future of mobility with confidence,” Dexter Li stated. “By extending the CarlohaCare 6-6-7 package to our New Energy Vehicles, we are giving customers the assurance their investment is protected by a robust support system that keeps them on the road and minimizes downtime.”

As Nigeria’s automotive industry continues its transition toward cleaner and more sustainable mobility solutions, Carloha Nigeria is taking a leadership role by ensuring that innovation is matched with exceptional customer support. Through the expansion of its award-winning CarlohaCare 6-6-7 programme, the company is not only promoting the adoption of New Energy Vehicles but also redefining ownership standards in the Nigerian automotive market.