VDT Communications Obtains ISO 20000 Certification
Having fulfilled all the requirements for the mark of quality, VDT Communications Limited, has been awarded the International Standard Organization [ISO] 20000-1:2011 Certification. It is the first telecom company in West Africa to earn the certification.
The certification, which focuses primarily on fine-tuning the IT management capability of VDT aims at delivering key processes including service delivery, control, complaints resolution and relationship management. It also intended to provide top-notch service quality experience and satisfaction to VDT customers that can favorably compete globally.
Speaking on the achievement, Mr David Ese, Marketing Communications Manager, VDT Communications Limited said the company embarked on the quest for the ISO 20000 certification owing its specialized nature for IT service industry. He added that the focus of the certification was to create premium Quality Management system for VDT.
“ISO 20000 is the prime international standard for Information Technology Service Management and is fully compatible and supportive of the ITIL (IT Infrastructure Library) framework. It promotes full integration of IT services with business strategies while providing a formal framework for service management”.
Ese went further that the ISO certification will enable VDT to adopt an integrated process approach to effectively deliver services to meet business and customer requirements. This will ensure that VDT functions at its optimum level as it effectively identify and manage several inter-related activities.
“With the ISO 20000 certification, all VDT Customers are in for world class customer service experience,” Ese said.