Ugonwa Nwoye, iconic corporate amazon set to take over as acting MTN CMO

By Oluwaseyi Lawal

Iconic Corporate Amazon, C-suite executive and Chief Customer and Experience Officer (CCXO) of MTN, the largest Customer Care operation in telecommunications in Africa and the Middle East, Ugonwa Nwoye, is set to take over as Acting Chief Marketing Officer of MTN in addition to her current role.

Nwoye, a well rounded professional of renowned pedigree has been responsible for the strategy, design, and execution of customer operations at MTN Nigeria, managing contacting, service, upsell, and support experiences for all customer segments. She also oversees the development and implementation of customer analytics, support tools, and omnichannel customer care processes.

With over 25 years of experience in telecommunications, management consulting, and oil and gas, Nwoye is a seasoned management professional. She has spearheaded innovative strategies and transformative customer operations initiatives for one of Africa’s largest telecommunications firms.

Previously, as the head of innovation and product development at MTN Nigeria, Nwoye defined and delivered product roadmaps for key consumer segments, driving revenue growth, business expansion, and solidifying the company’s position as a market leader in innovation.

Ugonwa Nwoye serves on the board of Content Connect International, a company specializing in new media, content, and entertainment. Additionally, she mentors young professionals in a personal capacity. She earned her Bachelor’s degree in Electronic Engineering from the University of Nigeria and an MBA from Harvard Business School. She is also an alumni of the Stanford University Graduate School of Business where she bagged a certification in Marketing.


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