Ikeja Electric launches live chat, ‘Do-It-Yourself’ POS terminals

To improve customer experience and further promote excellent service delivery, Ikeja Electric PLC, has launched an online ‘Live-Chat’ service which enables customers engage with trained customer service representatives on a real-time basis.

The online chat service, which is compatible with all Android, IOS and Blackberry devices, is user friendly and interactive with customers receiving instant responses to enquiries, complaints and questions they post.

Speaking on the launch of the service, the company’s Head of Corporate Communications, Felix Ofulue, noted that the deployment of diverse customer-facing technology solutions is a deliberate attempt to bring the brand to closer to IE Customers.

He said: “As a customer-oriented company, we are constantly developing initiatives and services that deliberately bring us closer to the customers, right where they are as individuals. This is just one of the ways we can also delight them and earn their confidence as well. So, if they have something to tell us, it is also right that they do so at their convenience.”

Ofulue explained that integrating the service on various operating systems provides seamless access to IE customer care representatives via mobile devices, tablets and desktops adding that the customers deserve this type of access.

The Live chat can be accessed through the Ikeja Electric Website using the Live Chat icon conspicuously displayed on the site’s homepage, with a bold banner “Let’s Chat” that calls the attention of interested users.

Ikeja Electric also unveiled plans to roll out ‘Do-It-Yourself’ POS terminals in all of her six Business Units to allow paying customers process their payments on secure terminals by themselves. The pilot terminal deployed at the company’s Corporate Headquarters is already well received with several customers seen processing their bill payments on their own.

Ofulue further urged customers to take advantage of these solutions which have been put in place by IE to promote excellent service delivery.


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