Augusto & Co. ranks GTBank 2020 Best Digital Bank in Nigeria
Based on the findings of a study carried out to determine customers’ satisfaction by Augusto & Co., a research and credit rating agency, Guaranty Trust Bank (GTB) was named best digital bank in Nigeria for the year 2020.
From the study which examined top 10 commercial banks, selected based on the value of their total assets at the end of 2019 and analysed responses from selected individuals in the informal and formal aspect of the economy, GTBank ranked top with the score of 74.2.
Senior Analyst, Financial Institutions Ratings, Agusto & Co, Mrs Mariam Dabiri highlighted the importance of the agency in providing vital information to banks concerning customers’ satisfaction.
“As a research and credit rating agency, we seek to provide banks with credible information on how best services can be improved upon for customers. We believe findings from this Index will provide good insights and suggestions to enhance customer experience.
“Generally, we believe that there is a need for more dedicated investments in customer service and relationship management to support the growing traffic across digital banking channels,” she said.
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