The bank, which recently refreshed its brand with unique and differentiating identity, was voted after a rigorous process where several parameters were considered by the award team.

The bank during the citation was said to have also resolved the highest number of customers’ complaints, relative to total complaints recorded in the 2014 financial year.

In a release by the BusinessDay group, the award was introduced in 2013, by the nation’s premier financial newspaper to reward excellence, achievements and recognise contributions made in the banking industry, and ultimately the nation’s economy.

The publication further opined that “since its introduction, it has engendered a healthy competition among deposit money banks in Nigeria, with a view to promoting the development of the banking sector in Africa’s largest economy”.

Reacting on the awards, Mr. Adam Nuru, Executive Director, Business Development, FCMB, who represented the Group Managing Director/CEO, FCMB, Mr Ladi Balogun, at the event said “we are happy to have come tops in the Most Customer Friendly Bank Category of the awards by the BusinessDay Group, which is a very credible and highly respected professional organisation. It is a confirmation of our unequalled commitment in offering exceptional quality service to our teeming customers and the Nigerian public”.

“At FCMB, we pamper our customers who have made us who we are today. We go the extra mile to satisfy them,” Nuru submitted.