Customer experience management experts launch CEM Bundle 1.0
Customer Experience Management experts led by Dr. Aliyu Ilias, have launched “The Customer Experience Management Bundle” CEM Bundle 1.0.
The CEM Bundle 1.0 is a system put together by the customer experience management experts in order to achieve excellent customers experience delivery.
Ilias said that the CEM Bundle 1.0 is the best ever compilation of customer experience by customer service experts and practitioners in Nigeria and Africa at large.
He noted that the bundle is for organisations that want to stay functional and operational whilst making profits as well as for those intending to start a company.
According to him, the CEM Bundle 1.0 is a must have for most organisations and it is available online and in hardcopy.
IIias revealed that over the years, customer experience management service has become a secret to profit making in businesses as well as a tool for business sustainability.
He, however, stressed that the need to create the CEM Bundle was due to the several complaints made by consumers and further research through mystery shopping of organisations/companies and providers of goods and services.
In the bundle, several experts focused on different thematic areas of delivering excellent customer experience. It features experts like Dr. Aliyu Ilias who talked about customer intuition and social listening, Chiamaka Ugo-Obidike who analysed how companies can map customer journey effectively.
Among other customer experience experts who gave out outstanding secrets of delivering a better customer experience service are Nnenna Ijeoma Okeke, Dr Victor Oshadare, Kelechi Okeke, Geraldine Umeche and Samuel Owoseni.
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