UBA kicks off one year long 75th anniversary celebration, reiterates commitment to customers
By Oluwaseyi Lawal
In celebration of its 75th anniversary, leading commercial bank in Africa and beyond, United Bank for Africa (UBA), has announced that it will be unveiling series of policies and products for customers of UBA to benefit from and has reiterated the bank’s commitment to putting its customers first.
This was stated by the Group Managing Director and Chief Executive Officer of UBA, Oliver Alawuba, at the 75th anniversary Global press conference held on the 20th of May at the bank’s Group Headquarters in Lagos Island, Nigeria.
Mr Oliver Alawuba stated clearly that customers of UBA are an essential part of the bank therefore UBA would continue to celebrate them at every given opportunity.
He said, “We will continue to celebrate with our customers. The customers are the basis. They are the essence of UBA. In UBA, it is customer first. This 75th anniversary, we will ensure we come up with several policies and products. There will be a lot coming through on how the customers can come to benefit from from UBA”.
“I would like to reiterate UBA’s commitment to Customer First Philosophy, which is our primary business strategy. The customer is our employer and the sole reason why we come to work. Our three key pillars of service; People, Process and Technology, are all geared towards the delivery of excellent customer experience, which is our promise.”
Emphasizing on this, the Group Head of Marketing and Corporate Communications, Alero Ladipo, stressed on the program and rewards planned in honor of the 75th anniversary celebration.
In her words, “It is going to be a year long celebration. We are starting off with this press conference. Then we move on to launching our documentary and coffee book. We are also going to have a CSR program. Cooperate social responsibility is a strong pillar in UBA so we are going to focus on Education, empowerment and environment and this is going to go across all our countries and jurisdictions over the period.”
“We are also going to have a hackathon. We are trying to drive technology in UBA as well so it’s important that across the globe, we are going to launch a hackathon that will allow young people to participate and bring out some new ideas in technology around banking. We will have our 75th legacy promo to mark our 75 years. Our customers will be rewarded through this promo. Then the Grand finale will happen in November.”
In his speech, the Group MD/CEO, Oliver Alawuba, expressed gratitude to the current Group Chairman, Board Members, Executive Management and staff across all subsidiaries of UBA for their sacrifices and support over the years. He further acknowledged the consistent support and patronage of the customers of UBA over the years citing that the customers are the strength of the bank.
According to him, “This milestone is not just a celebration of longevity, but a testament to resilience, innovation, and unwavering commitment to excellence that have defined UBA’s journey over the decades.”
In addition, Mr Oliver Alawuba mentioned that UBA had in the past, always demonstrated remarkable financial strength and resilience despite economic challenges and market dynamics. He stated that the splendid performance, especially within the last year, is a testament to the bank’s robust fundamentals and sound strategic decisions.
In his submission, “As we navigate through the ever-changing landscape, we remain committed to creating value for our shareholders and capitalizing on emerging opportunities in the market.”
Commenting on innovation and digital transformation as a part of UBA’s strategy for future growth and competitiveness, he said, “We will continue to invest in innovative products, services, and digital platforms that enhance customer experience and drive operational efficiency. Our commitment to Corporate Social Responsibility is strong, with initiatives focused on education, healthcare, entrepreneurship, and environmental sustainability; thus, making a concrete impact on communities across Africa.”
UBA commenced operations in 1949 on Kakawa street, Lagos Island as the British & French Bank. Since its inception in 1949, UBA has evolved to a global financial institution with a presence in 20 African countries and 4 global financial nerve centres (New York, London, Paris and Dubai). Today, UBA has over 25,000 Staff, over 35 million customers served through multiple channels, over 350,000 POS terminals, 2,000 ATM terminals, 1,000 Business Offices and 19.7 million Card Customers.
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