Leveraging AI to build connection and enhance human interaction
By Seun Johnson
From personalised customer service to real-time language translation, Artificial Intelligence has made it possible for people to strike connection, understand and empathize with one another regardless of cultural and linguistic barriers.
In real time, people can converse across languages, which enable friendships, business partnerships, and collaborations to thrive without misinterpretations due to language differences. This technology has made effective communication valuable and paramount for various professionals and international teams.
According to experts who gathered recently to analyse the validated conversation in the era of Artificial Intelligence, it was submitted that rather than replacing, AI is a co-pilot that enhances human interaction, using different tools to assist people in communications and decision making.
While making his position known, Dotun Babatunde, Head of Digital Marketing at Olam Agric, revealed that the systems provide real-time suggestions, automate routine tasks and offer insights which enable users to focus more on meaningful conversations and complex problem-solving.
He noted that AI can help professionals compose emails, provide customer support, or analyze social data to improve engagement strategies. By handling repetitive tasks and offering contextual assistance, Babatunde posited that AI enhances human interaction by making it more efficient, informed, and empathetic.
On his part, David Afoloyan, Content Chief at Technext explained a couple of things AI can do in enhancing human interaction which include analyzing the emotional tone of text or speech, helping people better understand the mood and sentiment of a conversation. According to him, this is quite useful in customer service, where AI can flag urgent issues based on customer emotions or guide representatives to respond empathetically.
Also speaking on the perspective of public service, Mrs Bolanle Olukoju, Kwara State Commissioner for Communication lamented the extent of laziness occasioned by AI in Public service. While confirming that people are no longer creative in the dissemination of information, she advised that things must be fact-checked before it is released to the public. “AI is here to stay, but we must know how to manage it,” she said.
Although, the role of Artificial Intelligence in human interactions has continued to expand, it is however believed that the primary goal is not to replace human connection but to enhance it.
These experts also established that the technology is not really intended to create a disconnected world; rather, it will serve as an unexpected ally in bringing people closer together, enriching each interaction with greater meaning.
RECOMMENDED ARTICLES
Comment
No comments found.