FCMB gives Nigerians easy access to quality healthcare
With over 6 million customers as well as over 200 branches spread across Nigeria, First City Monument Bank (FCMB) has launched a Health Advisory Service, an on-demand health information service in collaboration with Wellvis.org, to give Nigerians easy access to quality healthcare from the convenience of their homes.
The initiative, themed: ‘Dream Team’, which recognises the importance of teamwork in providing outstanding services to customers amid the Covid-19 pandemic, was launched to commemorate this year’s international Customer Service Week.
In a statement, the 38-year-old leading financial institution reassured its commitment to providing the very best of service delivery and value-added offerings that will consistently enhance the experience of its teeming customers at every touch point.
The statement added that FCMB will continue to leverage its solid business models, highly professional staff, innovation, bespoke solutions and technology to turn the aspirations of customers to life-changing opportunities.
“Several exciting activities to make this year’s Customer Service Week memorable, including a customer appreciation drive whereby customers who buy airtime worth N500 and above via the Bank’s *329# USSD channel get a 10% bonus add-on all through the week, have been lined up.
“There is also a virtual question and answer session between customers and the Divisional Head, Service Management & Technology. In addition, cakes will be delivered to children who operate kiddies account with FCMB and whose birthdays fall within the customer service week,” the statement said.
Speaking about the event, Oluwakayode Adigun, Divisional Head of Service Management & Technology for FCMB, said: “This year’s Customer Service Week resonates deeply with us, because we pride ourselves as an institution that is made up of world-class professionals driven by a culture of excellence. In addition, we consistently go the extra mile to develop and offer solutions that align with the lifestyle and aspirations of the various segments of the population we serve.
“For all of these, we are again using the opportunity of the Customer Service Week to express our appreciation to our stakeholders.”
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