NSIA Insurance concludes Project Act Together, rolls out initiatives for 2022
By Zion Rufus
Insurance services provider, NSIA Insurance has concluded its Project Act Together even as it rolled out plans for 2022.
Some of the company’s projection for 2022 include branch expansion; agency revamp; IT initiatives such as launch of NSIA mobile app, network optimization and data center redesign, launch of recruitment portal, as well as CRM, IVR for customer service. NSIA innovation initiatives for 2022 include innovation boards, suggestion boxes, reward for superior ideas, inclusiveness, and group email address for submission of innovative ideas.
Other projections are: IT Strategic Objectives such as IT security and business continuity, IT infrastructure and capacity upgrade, strategic partnership with process owners and user departments, and digitization and digital transformation; Customer service objectives such as continuous data clean up/ monitoring campaign, automated call recording for quality assurance, recognize and reward customer loyalty, and strategic communication with consumers to improve customer engagement.
Project Act Together, launched in furtherance of its vision to promote interrelatedness amongst its subsidiaries in Africa, was an initiative which brought together individuals and subsidiaries within the NSIA Group to foster their relationships, improve working conditions, and to as well position the Group for excellence.
To draw the month-long programme to a close, the Group hosted its employees and management at a grand event tagged “Champions Day” at the Federal Palace Hotel and Casino on Friday 28th January 2022.
Commenting on the initiative, MD/CEO of NSIA Insurance, Ebelechukwu Nwachukwu said: “Project Act Together is a great initiative that will improve working relationships and promote cohesion among NSIA subsidiaries in Africa. NSIA Nigeria will continue to instill the 12 common goals and connect its culture with the Group.”
According to the Group, Project Act Together aligns with the African Continental Free Trade Agreement (AfCFTA) goal of promoting inter-African trade. I’m addition, customers can now freely conduct business in any of the twelve (12) African countries where NSIA subsidiaries exist, regardless of their home base.
The 12 countries include: Benin, Cameroon, Congo, Côte d’Ivoire, Gabon, Ghana, Guinea, Guinea Bissau, Mali, Nigeria, Senegal and Togo.
NSIA Insurance Limited is a first-class composite insurance company driven by Integrity, Care, Innovation and Professionalism. It has its Head Office in Lagos, with a strong regional presence in Abuja and an extensive network in strategic states; across the country. NSIA Insurance offers a wide range of insurance services at competitive rates; to meet the changing financial, investment, and lifestyle needs of its corporate, commercial, and individual customers.
RECOMMENDED ARTICLES
Comment
No comments found.