MTN Nigeria warns customers nationwide insecurity may disrupt service
MTN Nigeria, one of Nigeria’s leading telecommunications companies, has warned its customers that the country’s nationwide insecurity may affect its service delivery.
According to Reuters, the telecom operator said it might witness an interruption in providing its telecommunication services in Africa’s most populous nation due to the continuing deterioration of insecurity, clashes between farmers and herders, mass abductions of students and armed robbery.
The statement reads: “Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organisation may be impacted in the coming days.” MTN Nigeria wrote in a message seen by Reuters.
It added: “This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible.”
MTN runs Nigeria’s largest mobile phone network, which generates around a third of the company’s revenue. When MTN Nigeria published its financial report for Q1 2021, it showed strong growth as data revenue grew by 43% year-on-year to N106 billion ($257 million), contributing to 28% of its total revenue.
Data revenue growth was propelled by a 21% year-on-year jump in active data subscribers to 32.5 million and a 27% year-on-year increase in smartphone penetration to 36.3 million. These numbers reflect MTN’s dominance in Nigeria. Per data from the Nigerian Communications Commission (NCC), the telecom operator is responsible for 43% of Nigeria’s internet subscribers and 38% of the country’s mobile subscribers.
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