Glo launches new customer experience centres, set so recruit new staff
Nigerian telecom giant, Glo, has announced the launching of new Customer Experience Centres in four major cities in Nigeria.
To this effect, the multinational telecommunications company stated: “We are seeking to engage highly competent, talented and self motivated individuals with excellent customer service orientation and strong ICT skills to fill these positions.”
Qualified candidates have been advised to email their resume within 2 weeks of the publication.
Launched in 2003, Glo Mobile, a subsidiary of Globacom, is one of Nigeria’s largest network service providers. The company has continued to reiterate its promise of facilitating foreign investment and employment opportunities for Africans, Nigerians especially.
The following positions were announced to be filled – Head, Sales & Marketing –
Experience:
- Minimum of 12 years’ experience in Sales and Marketing with at least 5 years at a Senior Management level in Telecommunications or FMCG of a Blue Chip Company.
- Customer service, selling, negotiating and influencing, analysis and decision-making, and management skills.
- Good knowledge of the business environment. Good analytical and presentation skills.
Responsibilities:
1.) Manage the Sales & Marketing team for all the Experience Centers.
2.) Continuous development of sales strategies and approaches for various products and services.
3.) Manage & run through special promotions, sponsored events, etc.
4.) Maintains excellent relationships with clients through superior customer service.
5.) Responsible for generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pricing strategies, and meeting marketing and sales human resource objectives.
6.) Responsible for big data/analytics services and Dashboard reporting to the business and stakeholders.
Head Service Management
Experience:
- Minimum of 12 years in service delivery and customer service.
- Customer service, negotiating and influencing analysis and decision-making, and management skills. Areas of knowledge: the business environment, product knowledge, and financial awareness
- Good experience in e2e customer, technical upgrades and upsell management.
Responsibilities:
1.) Manage the Service Management team for all Experience Centers.
2.) Responsible for all SLAs ownership & their defense within the business.
3.) Represent customer interest In the Organization.
4.) Responsible for the e2e (End to -End) customer experience.
5.) Responsible for the design and management of customer interaction to meet and exceed expectations.
6.) Handle all the service Issues escalations related to customers.
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