FirstBank, West Africa’s premier financial institution, has introduced advanced facial biometric technology on its FirstMobile app, alongside other significant upgrades. The new features aim to make digital banking safer, simpler and more convenient for millions of customers.

The updated FirstMobile app now includes facial recognition for sign-up and activation, virtual credit cards for secure online shopping, instant credit card activation, and flexible salary advances with a three-month repayment plan. General improvements and bug fixes have also been made to enhance overall app performance.

The new facial biometric feature allows customers to register or activate their FirstMobile app securely using facial verification. This function comes with advanced anti-spoof detection to strengthen account protection and ensure robust security for every user.

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This solution addresses the needs of various customer groups. It is especially useful for new and diaspora customers without cards, customers with lost or expired cards, those who do not use cards, and people who face card verification challenges or have limited access to their card details.

With the feature, users can access essential banking services such as fund transfers and bill payments with speed and reliability, all while enjoying seamless transaction processing.

FirstBank’s upgraded FirstMobile app provides a wide range of services designed to give customers a modern and hassle-free banking experience, wherever they are in the world.

Customers can now sign up and activate the app using just their face, shop online securely with a virtual credit card issued instantly within the app, and activate new credit cards for immediate use. They can also request salary advances with flexible repayment options directly through the app.

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“With these new services now live on FirstMobile, we are confident we will undoubtedly enhance our customers’ digital experience,” said Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division at FirstBank.

FirstBank has pledged to keep innovating to ensure secure, convenient, and easy banking for all its customers. The bank says it will continue investing in advanced technology and strong security measures to protect customer data and strengthen long-lasting relationships.