Airtel Nigeria apologises to subscribers for prolonged service outage
Airtel Network, one of Nigeria’s largest telecommunication companies, has apologised to subscribers for its extended service stoppage yesterday. This comes after several Airtel users across the country berated the network provider on the grounds that they could not access internet services for hours.
In response to many displeased customers, Airtel disclosed that it experienced a network disruption which brought about the lengthy service downtime yesterday and stated that its internet access has been restored.
Airtel advised subscribers to restart their devices in order to regain access to uninterrupted network and internet.
Across social media, many Airtel subscribers bemoaned the lengthy network failure which prevented them from accessing the internet for a prolonged time.
A number of Airtel users stated that the service downtime lasted for at least 6 hours. Some subscribers demanded an apology from the telco after another user complained about the poor internet connection.
Certain subscribers claimed that the network interruption started around 3pm yesterday and remained unresolved till 9pm.
Dipo on twitter was much more disappointed with Airtel, stating that he missed some important meetings due to the downtime. He opined that network operators should be mandated to compensate subscribers for service failures.
With this being its second major network downtime in a month and two weeks, it appears Airtel still has to deal with certain communication equipment repairs or facility maintenance post-#EndSARS.
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