MTN confirms data breach: customer data exposed across regions

By Mofeoluwa Awe

MTN, Africa’s largest mobile operator, has confirmed a cybersecurity incident that allowed unauthorized access to sensitive customer data in certain areas.

The company, which operates in over 16 countries across Africa and the Middle East, did not specify which regions were impacted but assured clients that its core network, billing systems, and financial services infrastructure remained intact.

While the breach involved a third party gaining access to parts of its networks, MTN stated that there was no evidence of direct access to users’ accounts or wallets. The corporation promptly activated its cybersecurity protocols and notified law enforcement agencies in South Africa, as well as regulatory bodies in the affected nations.

MTN is collaborating closely with the authorities to investigate the matter. As a precaution, MTN advises its customers to stay vigilant and take necessary steps to protect themselves. The organization recommends adding fraud alerts to credit reports, regularly updating banking and mobile apps, using secure and unique passwords, and enabling multifactor authentication whenever possible.

MTN emphasized that customer privacy and data security are top priorities, and they are committed to maintaining the trust placed in them. This breach highlights the growing concerns about cybersecurity in the digital age, particularly in sectors like telecommunications and financial services, which are increasingly susceptible to cyberattacks.

The telecommunication company has pledged to keep its customers and stakeholders informed of any new developments.