Edwards tasks companies on harnessing digitalization for unparalleled performance

By Zion Rufus

In the pursuit of operational excellence, companies are increasingly turning to digital transformation to unlock new levels of performance. By combining the principles of operational excellence, empowering their workforces, and integrating digital processes into production, organizations can drive significant improvements in efficiency, productivity, and overall business outcomes.

Francisco Ruiz-Tagle Edwards, the CEO of Empresas CMPC, recently shared his perspective on the potential of digitalization in achieving strategic goals, particularly in process industries in an interview with McKinsey. 

According to Edwards, digitalization plays a vital role in improving competitiveness while contributing to a greener and more sustainable world. By leveraging digital technologies, companies can gain better visibility across the entire value chain, from logistics to digital transactions. 

“Digitalization optimizes internal processes and systems within their warehouses, enabling us to provide the best possible service to clients,” he stated, adding that the integration of digital processes not only enhances productivity but also improves the quality of life for their workforce. 

“By automating repetitive tasks and streamlining operations, employees have more time to engage in value-added activities, fostering their personal and professional development,” he added.

However, implementing digital transformation does present its own set of challenges. Edwards emphasized the importance of generating ownership and fostering adoption of digital technologies within the operations. He highlighted that successful digital transformation goes beyond a one-time technology installation.

 For him, this requires a fundamental shift in mindset and a cultural change where technology becomes an integral part of the day-to-day operations; and also necessitates adapting the organization and management to the new processes infused with technology, ensuring a smooth transition and full integration across all levels.

By embracing digitalization, optimizing processes, and empowering the workforce, organizations can achieve a true step change in performance, enhance their competitive edge, and contribute to a more sustainable future.

As more companies recognize the transformative power of digital transformation, the path to operational excellence becomes clearer, promising a future of increased efficiency, productivity, and success.


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