Konga set to launch compliance platform to drive deeper consumer engagement
E-Commerce giant, Konga is set to launch Konga Compliance – a feedback/compliance platform in August, 2018, in an effort to drive deeper consumer engagement and sales growth.
Konga Compliance is an email platform through which customers can directly get across to the chairman of the board and executive management at Konga on issues affecting various aspects of its business relationship with the consumers.
The platform will see the new Konga, which emerged after the merger with Yudala in May 2018, leverage its composite structure and fusion of online and offline to ensure an unprecedented level of world class customer experience, improved standards and growth in the Nigerian and African e-commerce eco-system.
Konga Compliance, which also incorporates a dedicated phone line for calls/SMS, is set to go live immediately and lead to a boom for the entire e-commerce business in Nigeria and across the African continent.
Also, feedback, complaints or enquiries generated on the email platform will be monitored directly by the chairman and other management executives for immediate resolution.
As such, the platform will present a useful mechanism for customers to report errant drivers and delivery men who over-speed or flout traffic rules in the course of duty, wrong or improperly delivered items, product quality concerns, instances of poor customer service online or at any Konga retail store, collection centre or touch-point, late deliveries, pass comments/suggestions on new product lines/innovations or likely improvements they would like to see and other issues affecting stipulated service level agreements or areas of compliance.
The new management at Konga decided to institute ethical standards and compliance within the company through the launch of the platform which will not only boost user experience and satisfaction but help create a closer bond between the company and its ever-increasing customer base.
Konga is keen to revolutionize the e-commerce space in Nigeria and beyond – a factor that has seen the new management of the company work round the clock behind the scenes to put in the requisite structures and infrastructure needed to elevate standards in the sector.
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